Terms and Conditions

Returns Policy
Customers are offered  20-day money back guarantee on all internet purchases from this website*. The 20-day period commences upon the submission of your order, and Australian Opal Sales must be notified of your intention to return the product before this period ends. The customer will bear the cost of freight for the return, and goods must be received undamaged and in original condition before a refund will be issued.

*All tags must be attached (return tag attached to your item) for a refund to be provided.

All transactions including refunds are processed in Australian Dollars, therefore refunds may vary according to exchange rate fluctuation during the 30-day period. Australian Opal Sales is not responsible for any variation in currency exchange rates which result in a varied refund.

Due to the policy of our Commerce provider, refunds can take between 2 to 5 business days to process.

Security Policy
Internet transactions are conducted via a digitally signed, secure SSL server.

The page which collects your credit card details is high-grade encrypted before being sent over the internet. This encryption makes it extremely difficult for unauthorised people to view information traveling between computers. We do not hold any payment information.

More valuable items can be delivered via DHL International Courier (choose this item during checkout), while less expensive items are delivered by Express insured Air Mail. For more information and transit times, please visit our ordering information page. Each Seller will have their own options for you to choose.

Loss During Delivery

In the case that your Opal does become lost in transit, we will reimburse you fully the purchase price of the item. Therefore you need not be concerned about the security of your Opal during transit. All parcels sent by Seller will require a signature upon delivery.

If loss occurs, contact the seller after investigation and confirmation on loss. We will confirm the agreement of both parties and refund the buyer.

Some items and sellers ask for insurance on higher value items, you will see this when buying items.

GST & Prices
GST (Goods and Services Tax) is a value-added tax of 10% added on most goods and services transactions in Australia. Prices on our website are shown in both inclusive and exclusive GST prices. If you are an overseas customer, you do not need to pay this tax.

Exported goods are tax-free and not subject to Australia's GST. Australian Opal Sales passes this benefit onto our international customers and internet purchases shipped overseas are accordingly tax-free. Customers who reside in Australia however will be charged this tax at the rate of ten per cent. Please select the correct tax bracket when submitting your order.

Privacy Policy
We do not pass on any of your contact details to any third party whatsoever. Your personal details are kept highly confidential.

Taxes

In our experience, it is rare for import taxes to be imposed by your home country. However, it is still possible that customers may be liable to pay import taxes imposed by their government upon arrival of their goods. This differs from country to country and we have no control over which taxes may be charged.

In the case of a refund, the customer must bear all costs associated with import taxes as it is not possible for Australian Opal Sales to refund this amount or other costs associated with importing goods. Customers should research their country's import tax policies prior to making a purchase.
 

Order Processing & Conversion Rates
Internet transactions are conducted in Australian Dollars ($AUD). Conversions into the customer's own currency are conducted by the financial institution of the customer and final prices in the customer's currency will vary according to the exchange rate on the day.

Currency Converter
Australian Opal Sales provides a link to a currency conversion facility so that users may obtain an estimate of prices in other currencies, however we are not liable or responsible in any way for costs, errors, losses or incorrect currency information displayed by this third party website.

To see items in your region's currency, simply click the Currency Conversion drop down menu shown under each item's description, and select the currency relevant to you.

Copyright
Australian Opal Sales will retain ownership of all digital images, movies, and articles which appear on this site. Any reproduction of these images or text are subject to permission granted by Australian Opal Sales.

Intellectual Property

The material on the Australian Opal Sales website, which includes the design, text, images, video, and graphics, and the layout of the website are owned or under licence by Australian Opal Sales, and protected by Australian and International Laws. Use of the website does not grant you a licence or act as a right of use of any of the trademarks or logos, whether registered or unregistered, which are displayed on the Australian Opal Sales website. Australian Opal Sales own the copyright which subsists in creative works that are displayed on the website.

You must not reproduce or use any of the material on the Australian Opal Sales website for commercial purposes, including sales; in any way modify the material on the Australian Opal Sales website; or cause any of the material on the Australian Opal Sales website to be framed or embedded in another website without the consent of Australian Opal Sales.

Opal Listings

We take the accuracy of our opal listings seriously and strive to provide clear and accurate representations of our opals through photographs and descriptions. We reserve the right to terminate any listing or transaction in which we discover that the images have been tampered with or false advertising has occurred. If we suspect that a listing contains inaccurate information or images, we may investigate the matter and take appropriate action, up to and including terminating the listing or transaction.

False photographic representation of an opal can have serious consequences for opal sales. Opals are naturally occurring gemstones that can vary widely in appearance, and it is important to accurately represent their unique characteristics in photographs to avoid misleading potential buyers.

If a seller uses false photographic representation to mislead a buyer, it can result in a number of negative consequences, including:

1. Loss of Trust
If a buyer discovers that the opal they received does not match the photographs used in the listing, they may lose trust in the seller and be hesitant to purchase from them again in the future.

2. Negative Reviews

Buyers who feel they have been misled are likely to leave negative reviews or ratings, which can harm the seller's reputation and make it more difficult to sell opals in the future.

3. Return Requests
If a buyer receives an opal that does not match the photographs used in the listing, they may request a return or refund, which can be costly and time-consuming for the seller.

4. Legal Action
In some cases, false photographic representation can be considered fraud or misrepresentation, which can result in legal action being taken against the seller.

To avoid these consequences, it is important for opal sellers to accurately represent their opals in photographs and provide detailed descriptions of their unique characteristics. If there are any flaws or imperfections in the opal, these should be clearly disclosed in the listing to avoid any misunderstandings or misrepresentations.